Shipping policy

At Candles and Crochet Dept, we take care in packaging and shipping every order to ensure it arrives safely and on time. Please review our shipping policy below.

Processing Time

  • All orders are processed within 3–7 business days unless otherwise noted.

  • Custom or made-to-order crochet clothing may require additional processing time, which will be stated in the product description.

  • Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times:

    • Domestic (U.S.): 3–7 business days after processing

    • International: 7–21 business days after processing (may vary depending on location and customs)

  • Please note that delivery times are estimates and may be delayed due to carrier issues, customs, or unforeseen events.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Restrictions

  • We currently ship worldwide.

  • Customers are responsible for providing accurate shipping details at checkout. We are not liable for lost packages due to incorrect addresses.

Lost, Damaged, or Stolen Packages

  • We are not responsible for packages lost or stolen after delivery has been confirmed by the carrier.

  • If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging so we can assist with a replacement or claim.

International Shipping & Customs

  • International customers are responsible for any customs duties, taxes, or import fees that may apply.

  • We are not responsible for delays caused by customs.